Chameleon Global ITIL Experts
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  Popular and highly successful training and examinations offering clients and candidates the opportunity to take international examinations at a time and place of their choice.
    Up-to-date and best practice course delivery following directly on the heels of developments in the rapidly changing IT world and establishing close co-operation with training partners in the IT industry.  
    Course directors with solid connections within the IT Industry providing independent expertise.  
    Course directors and associates responsible for design of original ITIL course materials and development of the international certification program.  
    Strong reputation as a quality provider of ITIL Education and Training over two decades.  
    Authorised Examination Centre (AEC) authorised by the examination institute EXIN to act as an examination venue for specified examinations supplied by EXIN.  
    Member of itSMF.  
    Preferred ITIL suppliers to the world’s fifth largest insurer.  
    Recognised by customers as being responsive and flexible in our approach.  
    We have lots of fun!  
    We invented “Ron” the local IT man who likes to say yes!  

Terms and Conditions

Course(s) means public training courses offered by Chameleon.

Course Documentation means the accredited course materials for accredited training courses and Chameleon course documentation for non-accredited training courses.

Course Fees are the advertised fees for all courses.

Course Venue means the location at which Chameleon presents its course.

Customer means any customer of Chameleon.

Delegate means a person nominated to attend a Chameleon course.

Examination Fee means the fees incurred obtaining and returning examination papers to and from the examination board. Once ordered, Examination Fees are non-refundable.

On-site Courses are available at a customer location subject to acceptance of quotation.

Public Courses means a fixed schedule of courses delivered by one or more course director(s) at locations specified on the schedule and determined by Chameleon.

Public Course Fees include coffee on arrival, morning and afternoon refreshments, one copy of course documentation (where applicable) and writing aids and materials. Public course fees include Examination Fees where specified. Not included are: accommodation, meals or any other expenses incurred by delegates unless specified otherwise.

VAT is payable at the prevailing rate for all courses held in the UK.

Fee Change. Chameleon reserves the right to change course fees at any time. Bookings accepted on any courses before notification of an increase in course fee remain unchanged.

Examination Fee may be subject to change without prior notice. Chameleon reserves the right to pass on to the customer any increase in Examination Fee.

Discounted Fees: Where more than one course is booked at a single time.

On confirmation of booking, a VAT invoice will be sent to Accounts Payable unless otherwise stated.


All payments must be made in pounds sterling, unless otherwise stated. Note: Public Scheduled courses are payable 10 days before attendance on the course.

Payment by credit or debit card attracts a 3% handling fee at the time of booking which is non refundable.

Cancellation of a booking: cancellation charges will be made as follows:

No cancellation charge will be incurred if notice of cancellation is received 15 working days before the start of the course.

A cancellation fee equal to the full amount of the course fee will be charged if notice of cancellation is received less than 15 workings days before the start of the course.

Non-Attendance: Should a delegate not attend a booked course then the full amount of the course fee will be charged.

Substitution: Substitution of a delegate booked on a course by another employee from the same organisation may be made at any time without charges being incurred.

All courses are offered on the basis of there being sufficient delegates to justify holding the course. Chameleon may cancel any individual confirmed booking for a course by notifying the customer of such cancellation at any time prior to the scheduled start date of the course. Chameleon will endeavour to give the customer as much notice as is possible where cancellation is necessary.

Where insufficient delegate numbers or any other circumstances force Chameleon to cancel a course, the liability of Chameleon shall be limited to a refund of any fees received for the cancelled course.

If Chameleon is unable to start or complete a course as scheduled because of illness or resignation of a Chameleon employee or associate, or for any cause beyond Chameleon’s reasonable control, Chameleon will attempt to reschedule the course within a reasonable timeframe. The Customer may cancel the course, without charge, if the rescheduled date is not convenient. In these circumstances Chameleon shall not be liable for any expenses incurred by the Customer.

Chameleon reserves the right to alter any part of the published course programme; including dates, lecturer(s), venue, and content if it is necessitated by circumstances beyond its control. It will however use its best efforts to ensure the programme as altered remains as close to the published programme as possible. Chameleon shall not be liable for any costs incurred due to course changes.

The copyright of all documentation (including all accredited materials, workbooks, handouts and exercises) issued during the course is the sole property of either Chameleon or its licensor as indicated on the material. Under no circumstances should documentation by copied, summarised or reproduced by any means without the written express permission of the copyright owner. Should any illegal use of any materials be discovered, legal actions may be instigated against the offender(s).

Whilst Chameleon makes every effort to ensure that all information (written and verbal) provided during a course is accurate and correct at the time, no liability for any claims in relation to loss of business or consequential damage incurred by a customer as a result of using or relying on the information will be accepted.

9. LAW
English law shall govern the contract between Chameleon and all its customers.

Neither party shall be responsible for failure to fulfil its obligations hereunder to the extent that this results from any cause beyond its reasonable control.

You, as the user, by accessing and using the Website, agree to the following conditions. Chameleon undertakes to ensure that the information provided on this site is always as accurate and complete as possible. However, Chameleon cannot guarantee that the nature and content of the information is correct. Chameleon cannot be held liable for any damage suffered by the visitor to the Website and/or third parties as a result of using this site and the information provided. Chameleon cannot guarantee the continuous and faultless functioning of this site. Chameleon cannot be held liable for any damage suffered by the visitor to the Website and/or third parties as a result of accessing and using this site. Chameleon has only provided references on this site to other websites (hyperlinks) and other sources of information as information for the user. Chameleon cannot guarantee that the contents of the source of information in question, the offered made in the source of information or other matters stated in the source of information are correct. Chameleon therefore cannot be held liable for any damage suffered by the visitor to this site and/or third parties as a result of using the hyperlinks and other sources of information.

The copyright and the material contained in this website belong to and remain the property of Chameleon – Global ITIL Experts. Your access to it does not imply a license to reproduce, transmit and/or distribute this information in any form or by any means and you are not allowed to do so without Chameleon’s prior written consent.

Michael McMahon Consultancy Limited
Bracken Lodge, Bay Horse Lane, Scarcroft, Leeds LS14 3JQ
Company Registration Number: 4279023
VAT Registration Number: 64261155

Course booking hotline + 44 (0) 113 289 2332
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