Chameleon Global ITIL Experts
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  Popular and highly successful training and examinations offering clients and candidates the opportunity to take international examinations at a time and place of their choice.
    Up-to-date and best practice course delivery following directly on the heels of developments in the rapidly changing IT world and establishing close co-operation with training partners in the IT industry.  
    Course directors with solid connections within the IT Industry providing independent expertise.  
    Course directors and associates responsible for design of original ITIL course materials and development of the international certification program.  
    Strong reputation as a quality provider of ITIL Education and Training over two decades.  
    Authorised Examination Centre (AEC) authorised by the examination institute EXIN to act as an examination venue for specified examinations supplied by EXIN.  
    Member of itSMF.  
    Preferred ITIL suppliers to the world’s fifth largest insurer.  
    Recognised by customers as being responsive and flexible in our approach.  
    We have lots of fun!  
    We invented “Ron” the local IT man who likes to say yes!  

What is ITIL?

The Information Technology Infrastructure Library®(ITIL) is a collection of best practices in the field of IT Service Management. The first version of ITIL from the 1980’s was followed up in 2001 with version 2 and the current version was introduced at the end of July 2011.

The new ITIL literature now comprises only five volumes. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The five volumes represent the different stages of the Service Lfecycle. The connection between IT and the business occupies centre stage. The focus lies upon continuous improvement of these services and getting the Service Lifecycle in order.

Service Strategy

  • Service Management strategy and value planning
  • Service Portfolio Management
  • Demand Management
  • Financial Management
  • Planning and implementing Service Strategy

Service Design

  • Service Design Packages
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Availability Management
  • Capacity Management
  • Information Security Management
  • IT Service Continuity Management

Service Transition

  • Change Management
  • Release and Deployment
  • Service Asset and Configuration Management
  • Service Knowledge Management Systems
  • Knowledge Management

Service Operation

  • Service Operation functions
  • Service Operation Processes
  • Skills, Organisation and Culture

Continual Service Improvement

  • Service Lifecycle Governance
  • RACI Models
  • Implementation and Maturity Models
  • Baseline and Benchmarking

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