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ITIL Managing Across the Lifecycle Certificate


Be an ITIL expert and advance towards the IT Master in Service Management!

Chameleon offers the full portfolio of accredited IT Service Management training leading to all examinations in the new ITIL Qualification scheme

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Duration
5 days including 90 minute ITIL scenario based multiple choice examination.

Course Code
ITILMALC

Credits
5

Public Course Price
£1100.00 plus VAT including examination per delegate

Target Group
A certificate for CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners. You are involved with monitoring the ITIL Lifecycle and improving IT Service Management in your organization.

Benefits
IT Service Management is a continual process. This certificate concentrates on the management side of ITIL, from the perspective of planning, implementation, strategic change and risk management. Participants consider IT Service Management over the long term.

Pre Requisite
You already have ITIL Foundation in IT Service Management (2 credits from foundation in combination with the Bridge certificate). You will also have obtained at least 15 credits with ITIL Service Lifecycle or Service Capability qualifications.

Structure and Syllabus
This course is based upon the new ITIL Service Management Best Practices known as the IT Infrastructure Library® (ITIL). This 5 day training course leads to the ITIL Foundation Certificate in IT Service Management.

Managing Across the Lifecycle Examination and Course Content
The certificate is compulsory for anyone wishing to obtain the ITIL Expert certificate. ITIL Expert is an initial requirement for becoming an ITIL Master in IT Service Management. Candidates are tested on the following categories:

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability

ITIL Course Documentation
Chameleon as an accredited training organisation will provide for each candidate all course documentation, quick reference guides, ITIL glossary of terms and access to all AXELOS publications in readiness to undertake the examination.

Examination for ITIL Managing Across the Lifecycle Examination
Candidates will undertake the ITIL Managing Across the Lifeycle Examination, a scenario based, multiple choice examination.

The multiple choice examination is undertaken at the end of day 5. There are 8 multiple choice to be undertaken in 90 minutes, this is a closed book exam. A pass mark of 70% (28 out of 40) is required in order to be awarded the ITIL Managing Across the Lifecycle Certificate.

ITIL Managing Across the Lifecycle Examination Results
The results will be received directly by candidates approximately 2-3 weeks following the examination.



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Course booking hotline + 44 (0) 113 289 2332
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