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ITIL Planning, Protection and Optimisation Certificate (ITILPPO)

Intermediate ITIL capability module leading to ITIL Expert in IT Service Management

Chameleon offers the full portfolio of accredited IT Service Management training leading to all examinations in the new ITIL Qualifications scheme


4 days including 90 minute ITIL Planning, Protection and Optimisation multiple choice scenario based examination.

Course Code

Credits Awarded

Public Course Price
£ 1100 plus VAT including examination

Target Group

  • Practitioners involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management
  • Individuals wishing to advance to higher level ITIL qualifications
  • Individuals who require a deeper understanding of Planning, Protection and Optimisation
  • All IT Professionals, who contribute to ongoing service improvement


  • Understand the importance of Service Management as a practice concept
  • Understand Service Lifecycle processes pertaining to Planning, Protection and Optimisation
  • How Capacity Management as a capability realises successful Service Design
  • How Availability Management as a capability realises successful Design
  • How IT Service Continuity Management supports overall business continuity management
  • Information Security Management as part of the overall corporate governance framework
  • Planning, protection and optimisation roles and responsibilities
  • Understand the technology and implementation considerations
  • The challenges, critical success factors and risks associated with SOA
  • Undertake the new ITIL Planning, Protection and Optimisation examination

Pre Requisite
Existing holders of ITIL Foundation Certificate plus Bridge Certificate

Planning, Protection and Optimisation Examination Course Content

  • Introduction to Planning, Protection and Optimisation (PPO) and the Lifecycle
  • Capacity Management process and PPO
  • Availability Management process and PPO
  • IT Service Continuity Management process and PPO
  • Information Security Management process and PPO
  • Demand Management contribution to PPO
  • Roles and Responsibilities of PPO across the Lifecycle
  • Challenges, critical success factors and risks
  • Technology and Implementation considerations

Course Documentation
Chameleon as an Accredited Training Organisation (ATO) will provide for each candidate all course documentation, new Service Design quick reference guide, new ITIL glossary of terms, sample papers and access to all new AXELOS publications in readiness to undertake the ITIL Planning, Protection and Optimisation examination.

Examination for ITIL Service Strategy Certification
Candidates will undertake Eight (8) multiple choice, scenario based, gradient scored questions in the 90 minute closed book examination. The 90 minute multiple choice examination is undertaken in the afternoon at the end of the three day course. A pass mark of 70% is required in order to be awarded the ITIL Certification and 4 credits.

Examination Results
The results will be received directly by candidates approximately 2-3 weeks following the examination.

Course booking hotline + 44 (0) 113 289 2332
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