Chameleon Global ITIL Experts
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WHY CHOOSE
CHAMELEON?


       
  Popular and highly successful training and examinations offering clients and candidates the opportunity to take international examinations at a time and place of their choice.
    Up-to-date and best practice course delivery following directly on the heels of developments in the rapidly changing IT world and establishing close co-operation with training partners in the IT industry.  
    Course directors with solid connections within the IT Industry providing independent expertise.  
    Course directors and associates responsible for design of original ITIL course materials and development of the international certification program.  
    Strong reputation as a quality provider of ITIL Education and Training over two decades.  
    Authorised Examination Centre (AEC) authorised by the examination institute EXIN to act as an examination venue for specified examinations supplied by EXIN.  
    Member of itSMF.  
    Preferred ITIL suppliers to the world’s fifth largest insurer.  
    Recognised by customers as being responsive and flexible in our approach.  
    We have lots of fun!  
    We invented “Ron” the local IT man who likes to say yes!  


Customer Service and Relationship Management


Chameleon has long since recognised that gaining insight into the business and having a good knowledge of customer and supplier outcomes are essential to developing strong business relationships. ITIL has reinforced the thinking.

Business Relationship Management including Account Management and Supplier Management are now fully recognised as critical to the ITIL Service Lifecycle and with this in mind Chameleon has refreshed its own product portfolio to ensure that training in Business Relationship Management compliments ITIL.

Our Business Relationship Management training maintains the Account Management approach whilst building on the ITIL roles of Product Manager and Lines of Service Manager.

Chameleon’s Supplier Management training is focused upon the process and skills for gaining best value for money from suppliers ensuring that suppliers meet targets contained within their contracts and agreements and are aligned to business need.

    SUPPLIER MANAGEMENT BEST PRACTICE
    BUSINESS RELATIONSHIP MANAGEMENT BEST PRACTICE
    CUSTOMER SERVICE MANAGEMENT SKILLS


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Course booking hotline + 44 (0) 113 289 2332
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