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ITIL Service Design Certificate (ITILSD)

Intermediate ITIL Lifecycle module leading to ITIL Expert in IT Service Management

Chameleon offers the full portfolio of accredited IT Service Management training leading to all examinations in the new ITIL Qualifications scheme


3 days including 90 minute ITIL Service Design multiple choice scenario based examination.

Course Code

Credits Awarded

Public Course Price
£ 900.00 plus VAT including examination

Target Group

  • CIOs, Architects, IT Consultants, IT Managers, IT Audit, IT Planners
  • IT Professionals working in strategic planning roles
  • IT Professionals working in a Service Design environment
  • Individuals seeking the ITIL Expert Certification in IT Service Management
  • Individuals seeking progression to the ITIL Master in IT Service Management
  • All IT Professionals wishing to progress through the qualification scheme


  • The importance of Service Management as a practice concept
  • The importance of Service Design principles, processes, purpose and objective
  • Interaction of all ITIL Service Design processes with other Service Lifecycle processes
  • How to design the Service Design processes and Service Design Packages (SDP)
  • Understand the roles and responsibilities in achieving ITIL Service Design excellence
  • Technology and implementation considerations surrounding ITIL Service Design
  • Challenges, critical success factors and risks associated with ITIL Service Design
  • Undertake the new ITIL Service Design examination!

Pre Requisite
Existing holders of ITIL Foundation Certificate or ITIL Foundation Certificate plus Bridge Certificate

Service Design and Examination Course Content

  • Introduction to Service Design
  • The concept of Service and Service Management
  • The concepts of functions, processes and roles
  • The purpose of Service Design
  • The scope of Service Design and business value
  • Contents of the Service Design Package
  • Contents of Service Acceptance Criteria
  • Service Design principles
  • Service Design models
  • The Service Design processes
  • Service Design technology and related activities
  • Organising for Service Design
  • Implementation and improvement of Service Design
  • Critical success factors and key performance indicators
  • Technology considerations

Course Documentation
Chameleon as an Accredited Training Organisation (ATO) will provide for each candidate all course documentation, new Service Design quick reference guides, new ITIL glossary of terms, sample papers and access to all new AXELOS publications in readiness to undertake the ITL Service Design examination.

Examination for ITIL Service Design Certification
Candidates will undertake Eight (8) multiple choice, scenario based, gradient scored questions. in the 90 minute closed book examination. The 90 minute multiple choice examination is undertaken in the afternoon at the end of the three day course. A pass mark of 70% is required in order to be awarded the ITIL Service Design Certification and 3 credits.

Examination Results
The results will be received directly by candidates approximately 2-3 weeks following the examination

Course booking hotline + 44 (0) 113 289 2332
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