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ITIL TRAINING COURSES


  Service Strategy  
  Service Design  
  Service Transition  
  Service Operation  
  Continual Service Improvement  
  Operational Support and Analysis  
  Service Offerings and Agreements  
  Planning, Protection and Optimisation  
  Release, Control and Validation  
  Managing Across the Lifecycle  
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  ITIL Overview  
  How to Plan and Implement ITIL  
  Supplier Management  
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  IT Customer Service Management Skills  


ITIL Foundation Certificate


Gain 2 credits with the new ITIL Foundation Certificate in ITIL Service Management

Chameleon offers the full portfolio of accredited IT Service Management training leading to all examinations in the new ITIL Qualifications scheme.

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Duration
3 days including 1 hour ITIL multiple choice examination

Course Code
ITILF

Credits
2

Public Course Price
£ 800.00 plus VAT including examination

Target Group

  • Individuals who require the basic understanding of the new ITIL framework
  • All IT Professionals wishing to progress the qualification scheme

Benefits

  • Certify your knowledge of ITIL terminology, structure and basic concepts
  • Gain the new industry recognised ITIL Foundation Certificate in IT Service Management
  • Gain competences in the new Roles, Processes and Functions
  • Formal progression to ITIL Qualification scheme

Pre Requisite
None

Structure and Syllabus
This course is based upon the new ITIL Service Management Best Practices known as the IT Infrastructure Library® (ITIL). This 3 day training course leads to the ITIL Foundation Certificate in IT Service Management.

The syllabus is aimed at raising the understanding of and competence in IT Service Management and for candidates to:

  • Understand and to define service and the concepts of Service Management
  • Understand the Service lifecycle and explain the objectives and business value for each phase
  • Key principles of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
  • Understand the goals and objectives of SS, SD,ST, SO and CSP
  • Define new key terminology and concepts of Service Management
  • Demonstrate a hi level understanding of five of the core processes
  • The basic concepts and objectives of the 15 ITIL processes
  • Undertake the ITIL Foundation examination

ITIL Course Content

  • Background to ITIL
  • ITIL and the Service Lifecycle
  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)
  • Service Management as a Practice
  • The Service Lifecycle comprehension
  • General concepts and definitions
  • Key principles and Models
  • ITIL Processes, Functions and Roles
  • Technology and Architecture
  • The new ITIL Multiple choice examination

ITIL Course Documentation
Chameleon as an accredited training organisation will provide for each candidate accredited course documentation, new quick reference guides, ITIL glossary of terms and access to all new AXELOS publications in readiness to undertake the ITL examination.

Examination Preparation and Criteria
The multiple choice examination is undertaken at the end of the course in the afternoon of day three. Throughout the course candidates will receive a minimum of 2 new ITIL sample papers in order to demonstrate their understanding of ITIL Service Management.

The ITIL Examination
40 multiple choice questions to be undertaken in one hour, closed book examination, where a pass mark of 65% is required in order to be awarded the ITIL Foundation Certificate.

ITIL Examination Results
The results will be received directly by candidates approximately 2-3 weeks following the examination

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Course booking hotline + 44 (0) 113 289 2332
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