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ITIL Service Operation Certificate (ITILSO)

Intermediate ITIL Lifecycle module leading to ITIL Expert in IT Service Management

Chameleon offers the full portfolio of accredited IT Service Management training leading to all examinations in the new ITIL Qualifications scheme


3 days including 90 minute ITIL Service Operation multiple choice scenario based examination.

Course Code

Credits Awarded

Public Course Price
£ 900.00 plus VAT including examination

Target Group

  • CIOs, Architects, IT Consultants, IT Managers, IT Audit, IT Planners
  • IT Professionals working in Service Operation roles
  • Individuals requiring a detailed understanding of ITIL Service Operation
  • Individuals seeking the ITIL Expert Certification in IT Service Management
  • Individuals seeking progress to the ITIL Master in IT Service Management
  • All IT Professionals wishing to progress through the qualification scheme


  • Understand the importance of Service Management as a practice concept
  • Understand Service Operation principles, policies, procedures, purpose and objective
  • How Service Operation interacts with all core Service Lifecycle processes
  • Understand the new ITIL Service Operation processes and roles
  • Understand the new ITIL Service Operation functions
  • How to measure ITIL Service Operation processes and functions
  • Understand technology considerations surrounding ITIL Service Operation
  • Identify the challenges, success factors and risks with ITIL Service Operation
  • Undertake the new ITIL Service Operation examination!

Pre Requisite
Existing holders of ITIL Foundation Certificate plus Bridge Certificate

Service Operation and Examination Course Content

  • Introduction to Service Operation
  • Service Operation core concepts and principles
  • Service Operation processes
  • Common Service Operation activities
  • Organising the Service Operation functions
  • Service Operation organisational structures
  • Technology considerations for Service Operation
  • Service Operation considerations and staffing
  • Challenges, critical success factors and risks for Service Operation

Course Documentation
Chameleon as an Accredited Training Organisation (ATO) will provide for each candidate all course documentation, new Service Operation quick reference guides, new ITIL glossary of terms, sample papers and access to all new AXELOS publications in readiness to undertake the ITL Service Operation examination.

Examination for ITIL Service Operation Certification
Candidates will undertake Eight (8) multiple choice, scenario based, gradient scored questions in the 90 minute closed book examination. The 90 minute multiple choice examination is undertaken in the afternoon at the end of the three day course. A pass mark of 70% is required in order to be awarded the ITIL Service Operation Certification and 3 credits.

Examination Results
The results will be received directly by candidates approximately 2-3 weeks following the examination

Course booking hotline + 44 (0) 113 289 2332
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