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ITIL Service Transition Certificate (ITILST)

Intermediate ITIL Lifecycle module leading to ITIL Expert in IT Service Management

Chameleon offers the full portfolio of accredited IT Service Management training leading to all examinations in the new ITIL Qualifications scheme


3 days including 90 minute ITIL Service Transition multiple choice scenario based examination.

Course Code

Credits Awarded

Public Course Price
£ 900.00 plus VAT including examination

Target Group

  • CIOs, Architects, IT Consultants, IT Managers, IT Audit, IT Planners
  • IT Professionals working in Change, Release, Service Test and Configuration roles
  • IT Professionals working in a Service Transition environment
  • Individuals seeking the ITIL Expert Certification in IT Service Management
  • Individuals seeking progression to the ITIL Master in IT Service Management
  • All IT Professionals wishing to progress through the qualification scheme


  • Understand the importance of Service Management as a practice concept
  • Understand Service Transition principles, policies, procedures, purpose and objective
  • How Service Transition interacts with all core Service Lifecycle processes
  • Understand new ITIL Service Transition processes and roles
  • How to measure ITIL Service Transition
  • Understand technology considerations surrounding ITIL Service Transition
  • Identify the challenges, success factors and risks with ITIL Service Transition
  • Undertake the new ITIL Service Transition examination!

Pre Requisite
Existing holders of ITIL Foundation Certificate plus Bridge Certificate

Service Transition and Examination Course Content

  • Service Strategy core concepts and principles
  • Introduction to Service Transition
  • Service Transition core concepts and principles
  • Service Transition and value to the business
  • Service Transition principles
  • The Service Transition processes
  • Service Transition related activities and stakeholder management
  • Organising for Service Transition
  • Implementation and improvement of Service Transition
  • Consideration of technology for Service Transition processes
  • Critical success factors, challenges and risks with Service Transition

Course Documentation
Chameleon as an Accredited Training Organisation (ATO) will provide for each candidate all course documentation, new Service Transition quick reference guides, new ITIL glossary of terms, sample papers and access to all new AXELOS publications in readiness to undertake the ITL Service Transition examination.

Examination for ITIL Service Transition Certification
Candidates will undertake Eight (8) multiple choice, scenario based, gradient scored questions in the 90 minute closed book examination. The 90 minute multiple choice examination is undertaken in the afternoon at the end of the three day course. A pass mark of 70% is required in order to be awarded the ITIL Service Transition Certification and 3 credits.

Examination Results
The results will be received directly by candidates approximately 2-3 weeks following the examination

Course booking hotline + 44 (0) 113 289 2332
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